Adding Your “Q” for Quality Health Services with Corinne Visscher & Parm Poonia


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  • Are you interested in furthering the safety and quality of your health services?
  • Do you want another reason for your staff to feel proud about where they work?
  • When serving your community members and clients, do you want to confirm the great service you are providing?

Then come join our session!

This webinar is designed to be practical for you.

qipicLearn how your participation in continuous quality improvement can help you achieve the results you are looking for.

As Quality Improvement (QI) colleagues and champions, you are already doing “QI work”. The goal of this session is to build on your existing strengths while identifying new opportunities and ways to achieve program and service improvement. To support your learning, we will share a new QI tool and apply it within an existing First Nations QI community initiative.

Learning Objectives:

  1. Describe what continuous improvement is and why it is important.
  2. Identify that continuous improvement is a form of learning.
  3. Describe the key work place attributes that support a continuous improvement way of thinking.
  4. Describe how the key attributes of a continuous improvement way of thinking can be applied as demonstrated in the case example.
  5. Demonstrate how your current workplace is performing related to the attributes that support a continuous improvement way of thinking (using the Continuous Improvement Self-Assessment Tool).

Session Details:

Date: Wednesday, January 25, 2017

Time: 10:00am – 11:30am PST

Place: Participate live via video conference OR computer webinar.
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Host: First Nations Health Authority

Facilitators: Parm Poonia, FNHA Community Accreditation and Quality Improvement (CAQI) Program and Corinne Visscher, Bridge Barn Consulting

Registration: This session is offered exclusively to members of our FNHA Quality Improvement and Safety Network. Registration is required. 


Supporting Materials: Once registered, we will send you supporting materials for this session. They are also posted on this webpage for your reference:

Videos shown during webinar/video conference:

PDF Version of their PPT Presentation:

About the Presenters:


Corinne Visscher is the principal consultant at Bridge Barn Consulting.

In my 21 years of working as a professional in the B.C. health care system, I have had opportunities to work in areas of clinical nursing care, administration, education and process improvement.  I have worked in urban, rural and remote settings in clinics, hospitals and classrooms.  Most recently, at the invitation of First Nations communities, I work to support health centers in the way of community health planning, evaluation, strategic planning, policy and procedure development and accreditation preparation. What I have learned over these years and across all environments is that a continuous improvement way of thinking has the potential to be a strong force for bringing about positive change.  There is no cookie cutter approach for how organizations incorporate a continuous improvement way of thinking into their daily operations – and that is the exciting part!  Supporting organizations in their learning process of reflection, trying new things, learning and growing is what brings meaning to the work that I do.

By moving forward together we can all get better every day!!!


Parm Poonia is the FNHA Program Lead for the Community Accreditation and Quality Improvement (CAQI) Program. This program works directly with BC First Nations to support accreditation and quality improvement (QI) efforts within a community based and community led approach.

As a community health professional for over 20 years, a meaningful life includes meaningful work; to nurture respectful relationships and outcomes that are based on existing strengths, wise practices, and shared leadership. My professional path has offered me diverse and rich opportunities to engage my head and my heart; ideas and actions that have furthered human rights, service excellence and organizational development. I grew up and continue to live on un-ceded Coast Salish lands in Squamish First Nations territory. At FNHA, I feel honoured to be learning and thriving in my partnership with BC First Nations communities. An opportunity to contribute my skills and strengths in the areas of program management, health planning, policy development and quality improvement; to fully support health and wellness efforts that are rooted in and led by Indigenous ways and wisdoms.



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